Refunds

How to perform refunds of invoices in Octane

Octane allows you to refund paid invoices through our platform. Here is an example of what the refunding process looks like.

Refunding Through Octane:

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In the customer invoices table (highlighted above in red), we have an invoice that is in the "Paid" status. Through Octane, you can partially or fully refund any of these invoices by navigating to the “actions” button at the end of the row and pressing the “Refund Payment” button.

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Partial refunds are not yet supported with Paddle

If you use Paddle as your payment gateway, you are currently only able to issue full refunds. If you need to issue a partial refund through Paddle, get in touch with your support representative.

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As you can see in the screenshot above, we have the ability to partially or fully refund the paid invoice. Just type in the dollar amount you wish to refund and click the "Refund" button. Octane will handle issuing the refund through your payment gateway.

Refunding Directly Through the Payment Provider:

If you'd like, you can initiate a refund directly through your payment provider. Octane listens to invoice updates from Stripe, so refunds initiated directly from their UIs will be reflected in Octane.