Status Transitions & Severity

Customer statuses follow a waterfall method. Customer status can only take a single value even though two of the above conditions may apply. The order is determined by the severity of the status and the severity is mentioned in the table above. The highest severity status (1 being the highest) will take dominance even if other status conditions apply.

Customer Status

UI Display Name

Definition

Severity

INVOICING_FAILED

Invoicing Failed

Email attempt of one of the generated invoices has failed (See customer specific page on portal to see list of invoices)

1

PAYMENT_FAILED

Payment Failed

Payment attempt of one of the generated invoices has failed (See customer specific page on portal to see list of invoices)

2

NO_SUBSCRIPTION

No Subscription

Customer is not subscribed to a price plan.

3

SUBSCRIPTION_ENDING

Subscription Ending

Customer's subscription is updated/cancelled at the end of the current cycle.

4

NO_MEASUREMENTS

No Measurements

No measurements has been sent for this customer.

5

NO_MEASUREMENT_MAPPINGS

No Measurement Mappings

No measurement mappings were specified on the customer. This will lead to measurement not being able to mapped to this customer. Learn more here.

6

NO_PAYMENT_CREDENTIAL

Payments Not Setup

Customer does not have a payment gateway credential setup.

7

HEALTHY

Good Standing

No other statuses apply.

8


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