Octane allows you to refund paid invoices through our platform. Here is an example of what the refunding process looks like.
In the customer invoices table (highlighted above in red), we have an invoice that is in the "Paid" status. Through Octane, you can partially or fully refund any of these invoices by navigating to the “actions” button at the end of the row and pressing the “Refund Payment” button.
As you can see in the screenshot above, we have the ability to partially or fully refund the paid invoice. Just type in the dollar amount you wish to refund and click the "Refund" button. Octane will handle issuing the refund through your payment gateway.
If you'd like, you can initiate a refund directly through your payment provider. Octane listens to invoice updates from Stripe, so refunds initiated directly from their UIs will be reflected in Octane.