Customer statuses serve as a quick reference to understand the current state of each customer within Octane, helping businesses effectively manage and address customer-related issues based on their severity and significance.
Customer statuses follow a waterfall method. Customer status can only take a single value even though two of the above conditions may apply. The order is determined by the severity of the status and the severity is mentioned in the table above. The highest severity status (1 being the highest) will take dominance even if other status conditions apply.
UI Display Name
Email attempt of one of the generated invoices has failed (See customer specific page on portal to see list of invoices)
Payment attempt of one of the generated invoices has failed (See customer specific page on portal to see list of invoices)
Customer is not subscribed to a price plan.
Customer's subscription is updated/cancelled at the end of the current cycle.
No measurements has been sent for this customer.
No Measurement Mappings
No measurement mappings were specified on the customer. This will lead to measurement not being able to mapped to this customer. Learn more .
Payments Not Setup
Customer does not have a payment gateway credential setup.
No other statuses apply.