When invoicing via Octane you have a variety of levers to pull to send out dunning notifications. In particular there are four types of dunning emails: Past Due, Upcoming Due, Missing Payment Method, and Bad Payment Method, & Failed Payment.

Location to toggle setting:

Example of past due email:

Location to toggle setting:

Example of upcoming due email:

Location to toggle setting:

Example of missing payment method email email:

This setting is toggled by the same setting as above

Example of bad payment method email:

Octane has an option to automatically retry payment collection when the payment method on file fails. This setting is toggled below: