Octane streamlines your billing process with integrations to popular payment providers and automated invoicing tools. With the Octane Portal, you can effortlessly configure payment providers, enable automated invoicing, charge customers at the end of billing periods, and efficiently manage payment failures. This page offers an overview of invoicing and billing configurations through the Octane Portal and provides links to detailed documentation for these features.
Octane offers flexibility in how you handle invoicing. You can opt for invoicing via Octane, leverage Stripe, or integrate with your accounting platform. Refer to our "Customize Invoicing" documentation for comprehensive details on configuring your preferred invoicing method.
When you configure Invoice Delivery in Octane, the system automates the process of sending invoices to customers at the end of each billing cycle. Here's a summary of the invoicing process:
Billing Cycle End
A customer reaches the end of their billing cycle.
Invoice Generation Grace Period
Octane waits for the Invoice Generation Grace Period to elapse before generating the final invoice. This allows you to send any historical measurements that might be missing in that billing cycle.
Octane computes the customer's total charges, applies any associated credits and discounts, and generates a PDF invoice.
Octane charges the customer through the configured payment gateway after the Invoice Issuance Grace Period has elapsed.
If the payment has failed, customer is past their due date or a due date is upcoming, Octane can handle dunning out-of-the-box.
Octane's invoices are more than just documents; they are summaries of your charges that are tailored for the complex needs of hybrid and usage-based models. An Octane invoice encompasses:
Vendor Information: Your logo, name, business address.
Memo: Optional templatizable memo.
Customer Information: Shipping and billing address, tax information.
Line Items Details: A detailed list of all the charges for the relevant billing cycles. This includes breakdown of tiers and any other details a customer might need to reconcile their charges against their usage.
Invoice Terms: Due date and Issue Date.
Payment Details: Optional ACH instructions.
The invoice lifecycle may vary depending on whether you are invoicing through Octane or Stripe. Below are diagrams illustrating the invoice statuses and lifecycles for both scenarios: