FAQs
I cannot see the usage I sent in the Octane UI. What is the issue?
There are two possible reasons for this:
- Octane hasn't processed the measurement yet. Since Octane is designed to be a high throughout system, we process measurements async. This can take a few seconds. Try hard refreshing the UI after a couple of seconds and the data should appear.
- The measurement you sent was invalid. The primary reasons for invalid measurements are the following:
- Sending measurements for a non-existing customers or without a customer name.
- Sending measurements for meters that have labels but not attaching the labels in the measurement API call.
- Sending measurements for non-existent meters.
How do I know if I am sending invalid measurements?
Navigate to the Meters -> Measurements section in the UI and you will be able to see if you have sent any invalid measurements. Additionally, if an invalid measurement is detected, you will receive alerts through our Slack integration, or a support associate will contact you directly.
Do I need to specify label values when sending measurements?
Yes! If you have added metadata labels while defining the meter then it is NECESSARY to send those labels with appropriate values.
I have an event that map to multiple meters. Can I model this within Octane?
A single event may be measured by multiple meters. Event names allow a single event to be measured by multiple meters. If an event name is not set, the event name will default to the meter name. If an event name is set, you should not set the meter name. Read the Event Mapping guide for more information.
Why can't I delete a meter?
Meters can only be deleted if they were never used, or if they were used in a price plan that has never had a subscription.
How do I change the codename for a meter?
Codenames are generally immutable. Once set and used, changing them can could lead to inconsistencies. If you do have a strong use-case for changing the meter codename then contact a support representative via Slack or support@getoctane.io.
How do I correct mistakes/inaccuracies while sending usage data?
Historical measurements can be corrected by simply sending the same measurement again but with a different value. If you are using the measurement_id field then ensure that the new measurement you are sending also has the same ID and labels. If you are not using the measurement_id field then ensure that the new measurement has the same timestamp and labels. Doing this will overwrite the original measurement with a new value.
Can Octane support my throughput?
Octane can support up to 100k measurements/minute out of the box. Additionally, Octane has the capacity to ramp up to 1 million measurements/minute if needed. We recommend contacting support@getoctane.io in order high throughput needs.